GDPR Privacy Notice

Last Updated: October 19, 2025

Pilashen is committed to protecting your personal data and respecting your privacy rights. This GDPR Privacy Notice explains how we collect, use, store, and protect your information when you use our webinar platform and educational services.

1. Data Controller

Pilashen operates as the data controller for personal information collected through our platform. You can contact us at:

• Email: support@pilashen.com
• Phone: +380932819191
• Address: вулиця Шевченка, 29, Chernihiv, Chernihiv Oblast, Ukraine, 14000

2. Personal Data We Collect

2.1 Information You Provide

• Account registration details including name, email address, and password
• Profile information such as professional background and educational interests
• Payment and billing information for webinar registrations
• Communication content when you contact our support team
• Participation data including questions, comments, and chat messages during webinars

2.2 Information We Collect Automatically

• Device information including IP address, browser type, and operating system
• Usage data such as webinar attendance, viewing duration, and interaction patterns
• Technical data including cookies and similar tracking technologies
• Performance metrics to improve platform functionality

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To provide webinar services you have registered for
• Legitimate Interests: To improve our platform, prevent fraud, and ensure security
• Consent: For marketing communications and optional features where you have opted in
• Legal Obligation: To comply with applicable laws and regulations

4. How We Use Your Data

We use your personal information for the following purposes:

• Delivering live webinars and educational content
• Managing your account and processing registrations
• Facilitating interactive features including live chat and Q&A sessions
• Sending important updates about scheduled webinars and platform changes
• Processing payments and maintaining billing records
• Analyzing platform usage to enhance user experience
• Providing customer support and responding to inquiries
• Sending promotional materials where you have consented

5. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who assist with payment processing, hosting, analytics, and customer support
• Webinar Hosts: Instructors and experts may receive participant information necessary to deliver educational content
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal data to third parties.

6. International Data Transfers

As a global platform, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for intra-group transfers

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this notice:

• Active account data is retained while your account remains open
• Webinar recordings and participation data are kept for educational purposes
• Financial records are maintained according to legal requirements
• Marketing data is deleted when you withdraw consent

After the retention period expires, we securely delete or anonymize your information.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restriction: Limit how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Oppose processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Revoke consent for processing activities at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at support@pilashen.com. We will respond within one month of receiving your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and remember your preferences
• Analyze platform performance and user behavior
• Deliver personalized content and recommendations
• Measure the effectiveness of our communications

You can control cookies through your browser settings. Disabling certain cookies may limit platform functionality.

10. Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls limiting data access to authorized personnel
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security.

11. Children's Privacy

Our platform is not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If we discover we have collected information from a child, we will delete it promptly.

12. Automated Decision-Making

We may use automated systems to:

• Recommend webinars based on your interests and viewing history
• Detect fraudulent activity and prevent abuse
• Personalize your learning experience

You have the right to request human review of automated decisions that significantly affect you.

13. Changes to This Notice

We may update this GDPR Privacy Notice periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through email or prominent platform notices. The "Last Updated" date indicates when changes were last made.

14. Contact Information

For questions about this notice or our data practices, please contact:

• Email: support@pilashen.com
• Phone: +380932819191
• Mail: вулиця Шевченка, 29, Chernihiv, Chernihiv Oblast, Ukraine, 14000

If you are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority.

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This GDPR Privacy Notice is effective as of October 19, 2025, and applies to all personal data processing activities conducted by Pilashen.